Frequently Asked Questions
We travel up to 60 miles from our warehouse location of 334 Broad Street Sumter, SC 29150. Please use GOOGLE MAPS if unsure if we travel to your area.
Our In-Person (Peak Season) office hours are Monday, Wednesday, and Fridays from 10am-5pm
In-Person (Off Season) office hours are Monday, Wednesday, and Fridays from 10am-3pm
Our Phone Line Hours are Monday - Friday 10am - 7pm
During Peak Season, we have a high volume of calls, If you are unable to reach us via the phone please leave a message and a customer service representative will return your call at our earliest convenience. We highly encourage customers to take advantage of our Real-Time 24/7 Online Reservation System to ensure you are able to reserve the items you are interested in, in a timely manner. All items are subject to availability and are first come, first serve basis. We DO NOT, under any circumstances, hold items without a down payment! From our website you are able to view pricing information, including delivery fees by selecting the "Reserve Now" button. You can also view additional pictures and measurement info, etc. by selecting the "More Info" button. Our online reservation system is as easy as booking a hotel room or reserving a rental car! We rarely do SAME DAY RENTALS, especially on weekends, so please keep that in mind when looking to rent from us.
In-Person (Off Season) office hours are Monday, Wednesday, and Fridays from 10am-3pm
Our Phone Line Hours are Monday - Friday 10am - 7pm
During Peak Season, we have a high volume of calls, If you are unable to reach us via the phone please leave a message and a customer service representative will return your call at our earliest convenience. We highly encourage customers to take advantage of our Real-Time 24/7 Online Reservation System to ensure you are able to reserve the items you are interested in, in a timely manner. All items are subject to availability and are first come, first serve basis. We DO NOT, under any circumstances, hold items without a down payment! From our website you are able to view pricing information, including delivery fees by selecting the "Reserve Now" button. You can also view additional pictures and measurement info, etc. by selecting the "More Info" button. Our online reservation system is as easy as booking a hotel room or reserving a rental car! We rarely do SAME DAY RENTALS, especially on weekends, so please keep that in mind when looking to rent from us.
*New Credit/Debit Policy: The Credit/Debit card used for payment must match name listed on the contract. The person listed on the contract must be present at the time of delivery along with Credit Card/ Debit Card used to reserve and Photo I.D. at the time of delivery. If this will be an issue for you, you can always come by our office (during office hours) to reserve and pay cash or to present Photo I.D. prior to delivery date! If you use a Credit/Debit card at any point, this policy will apply.
Unlike some companies we DO NOT charge by the hour! Our Inflatable Rentals are for the Day! You may also choose to keep your unit Overnight, free of Charge by selecting the "Overnight" button during the checkout process. (This does not apply to our Self Customer Pick-Up Items)
We recommend you make your reservations as soon as you know the date, time and location of your event. It is first come, first serve! Although we can occasionally do events with same day notice, we highly recommend a reservation is made in advance, Due to the scheduling/routing nature of our business we may or may not be able to work last minute requests into our delivery schedule.
You will have the option to pay in full or to pay a non-refundable down payment. If you choose to pay the non-refundable down payment amount the remaining balance will be due on the day of the event at the time of setup. If you choose to pay in full ahead of time, we do not issue refunds; however you may reschedule. We accept company check, cash, debit, and credit. You can book your party rental online or you may come by our office location at 334 Broad Street Sumter, SC 29150. We prefer for all payments to be made online or in-person to ensure card security and also to ensure terms and conditions have been read and marked as understood.
We provide FREE delivery, set up, and pick up for any event up to 10 miles from our warehouse. We will deliver to surrounding areas for a small delivery fee, which is based on mileage and distance from our warehouse location. Call us at (803) 778-9999 for coverage areas and delivery fees. (Excluding our customer self pick up items)
In accordance with state/local laws, we charge sales tax on all rentals. If your organization is recognized as a tax-exempt organization by the State of South Carolina, Bouncer World, LLC., must receive a copy of your tax exemption certificate forty-eight (48) hours prior to your event or we must collect sales tax in accordance with state/local laws.
Bouncer World, LLC is insured for our joint protection. We can add any organization or commercial property to our insurance policy for an additional charge. Insurance certificates are generally received within one day of request, but can take up to 10 business days. The sooner this request is done, the better! This is a non-refundable fee!
Absolutely! As long as all the rules outlined in the operator safety acknowledgment form are followed, and the unit is supervised at all times, they are very safe. We will request your signature on this form and give you a copy on the day of the delivery. We securely stake the base of all inflatable’s into the ground. Grass surface is preferred for set up.
A responsible adult must be assigned to supervise all activity in and around the inflatable unit while it is in use. The adult must know and enforce all safety rules. The renter is responsible for the safety of all participants and the care of the equipment. The renter must sign liability waiver.
If needed, a 50ft extension cord will be included with your inflatable bouncer at no additional charge. If your event takes place, in an area where an electrical outlet is unavailable, you can rent a generator by going to our "Party Extras" category page. If a generator is needed, we will need to know this at the time of booking.
We require at least 7 day notice for all cancellations, other than inclement weather conditions. If you cancel at least 7 days before your reservation date, any payment paid will be applied to future date. Any payment paid towards your rental will be forfeited for cancellations done less than 7 days of your reservation date.
If you cancel due to inclement weather prior to delivery personnel setting up unit, you have one year from the date of your event to reschedule, all payments will be applied to the future date. Reschedules can not be used on any federal holiday or federal holiday weekend. Bouncer World, LLC reserves the right to cancel delivery on short notice if it is determined that weather will be a factor in the safety of the participants or harmful to the equipment in any way.
Our party rental equipment has always been thoroughly sprayed and wiped-down with CDC approved antibacterial chemicals, but we are also taking extra precautions to be ready for all your entertainment needs. Some of the chemicals that we use to rigorously clean our equipment are Bleach, Lysol, OdoBan, and more! Your safety and the safety of our staff is most certainly a #1 priority.