Frequently Asked Questions | Sumter SC

Frequently Asked Questions

Our In-Person (Peak Season) office hours are Monday, Wednesday, and Fridays from 10am-5pm

In-Person (Off Season) office hours are Monday, Wednesday, and Fridays from 10am-3pm

Our Phone Line Hours are from 10am - 7pm Daily!

During Peak Season, we have a high volume of calls, If you are unable to reach us via the phone please leave a message and a customer service representative will return your call at our earliest convenience. We highly encourage customers to take advantage of our Real-Time 24/7 Online Reservation System to ensure you are able to reserve the items you are interested in, in a timely manner. All items are subject to availability and are first come, first serve basis. We DO NOT, under any circumstances, hold items without a down payment! From our website you are able to view pricing information, including delivery fees by selecting the "Reserve Now" button. You can also view additional pictures and measurement info, etc. by selecting the "More Info" button. Our online reservation system is as easy as booking a hotel room or reserving a rental car!
Bouncer World, LLC is insured for our joint protection. We can add any organization or property to our insurance policy for an additional charge. Insurance certificates are generally received within one day of request, but can take up to 10 business days. The sooner this request is done, the better! This is a non-refundable fee!
If needed, a 50ft extension cord will be included with your inflatable bouncer at no additional charge. If your event takes place, in an area where an electrical outlet is unavailable, you can rent a generator by going to our "Party Extras" category page. If a generator is needed, we will need to know this at the time of booking.
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