Frequently Asked Questions
* Off Season (January-February): Office is CLOSED until end of February; however you can still make reservations online!
Our Phone Line Hours are Monday - Friday 10am - 7pm
During Peak Season, we have a high volume of calls, If you are unable to reach us via the phone please leave a message and a customer service representative will return your call at our earliest convenience. We highly encourage customers to take advantage of our Real-Time 24/7 Online Reservation System to ensure you are able to reserve the items you are interested in, in a timely manner. All items are subject to availability and are first come, first serve basis. We DO NOT, under any circumstances, hold items without a down payment! From our website you are able to view pricing information, including delivery fees by selecting the "Add to Cart" button. You can also view additional pictures and measurement info, etc. by selecting the "More Info" button. Our online reservation system is as easy as booking a hotel room or reserving a rental car! We rarely do SAME DAY RENTALS, especially on weekends, so please keep that in mind when looking to rent from us.
For weekend reservations, we recommend making your reservation by the Wednesday prior to ensure we can fit you in our delivery schedule!
Some holidays and holiday weekends will incur a holiday charge.
Most parks do require they be listed as an additional insured, including the CITY of Sumter. Most parks will require an additional insured certificate prior to event date. The administrative fee for our staff to process this request is $75. Insurance certificates are generally received within one day of request, but can take up to 10 business days. The sooner this request is done, the better!
Most parks also require you register with them, that is separate from us and is the responsibility of the renter. No refunds or credits will be issued if we set up and then you are asked by park officials to shut it down.
Please keep in mind electricity and water connection is the responsibility of the renter. Keep in mind all parks may not have power and will require the rental of a generator. If you provide your own generator, we require at least a 3500 watt generator to power up to two inflatables, the more inflatables you have the more generator watts will be needed. Please call the office if unsure how much generator wattage is needed to power your rental equipment.