Frequently Asked Questions | Sumter SC

Frequently Asked Questions

* Our In-Person (Peak Season) office hours are Monday, Wednesday, and Fridays from 10am-5pm

* Off Season (January-February): Office is CLOSED until the beginning of March; however you can still make reservations online!

Our Phone Line Hours are Monday - Friday 10am - 7pm

During Peak Season, we have a high volume of calls, If you are unable to reach us via the phone please leave a message and a customer service representative will return your call at our earliest convenience. We highly encourage customers to take advantage of our Real-Time 24/7 Online Reservation System to ensure you are able to reserve the items you are interested in, in a timely manner. All items are subject to availability and are first come, first serve basis. We DO NOT, under any circumstances, hold items without a down payment! From our website you are able to view pricing information, including delivery fees by selecting the "Add to Cart" button. You can also view additional pictures and measurement info, etc. by selecting the "More Info" button. Our online reservation system is as easy as booking a hotel room or reserving a rental car! We rarely do SAME DAY RENTALS, especially on weekends, so please keep that in mind when looking to rent from us.

For weekend reservations, we recommend making your reservation by the Wednesday prior to ensure we can fit you in our delivery schedule!
Absolutely! As long as all the rules outlined in the operator safety acknowledgment form are followed, and the unit is supervised at all times, they are very safe. We will request your signature on this form and give you a copy on the day of the delivery. We securely stake the base of all inflatable’s into the ground. Grass surface is preferred for set up.
You must cancel up to 24 hours of your event date due to inclement weather, If you cancel up to 24 hours you will  have one year from the date of your event to reschedule, all payments will be applied to the future date. Reschedules can not be used on any federal holiday or federal holiday weekend unless your original reservation was on a federal holiday or holiday weekend. Bouncer World, LLC reserves the right to cancel delivery on short notice if it is determined that weather will be a factor in the safety of the participants or harmful to the equipment in any way.
All rentals are cleaned and disinfected after every use. Your rental will arrive clean, sanitized and ready for fun. We often rotate our inventory to ensure we have equipment that we can be proud of.
We commonly use large stakes to stake down our inflatable and tent equipment. Inflatable stakes range in size and start at 18" and taller. Tent stakes range in size and start at 36" and taller. All underground utilities and/or sprinkler systems need to be marked before an inflatable and/or tent is installed. The state of South Carolina requires a call to 811, which is the national call before you dig hotline, to request your property be marked for underground facility lines. We will not be responsible for any underground lines and/or sprinkler systems that is not marked or marked incorrectly.
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