Frequently Asked Questions
We travel up to 45 miles from our warehouse location of 334 Broad Street Sumter, SC 29150. Please use GOOGLE MAPS if unsure if we travel to your area. Travel fees will apply!
* Our In-Person (Peak Season) office hours are Monday, Wednesday, and Fridays from 10am-5pm
* Off Season (January-February): Office is CLOSED until the beginning of March; however you can still make reservations online!
Our Phone Line Hours are Monday - Friday 10am - 7pm
During Peak Season, we have a high volume of calls, If you are unable to reach us via the phone please leave a message and a customer service representative will return your call at our earliest convenience. We highly encourage customers to take advantage of our Real-Time 24/7 Online Reservation System to ensure you are able to reserve the items you are interested in, in a timely manner. All items are subject to availability and are first come, first serve basis. We DO NOT, under any circumstances, hold items without a down payment! From our website you are able to view pricing information, including delivery fees by selecting the "Add to Cart" button. You can also view additional pictures and measurement info, etc. by selecting the "More Info" button. Our online reservation system is as easy as booking a hotel room or reserving a rental car! We rarely do SAME DAY RENTALS, especially on weekends, so please keep that in mind when looking to rent from us.
For weekend reservations, we recommend making your reservation by the Wednesday prior to ensure we can fit you in our delivery schedule!
* Off Season (January-February): Office is CLOSED until the beginning of March; however you can still make reservations online!
Our Phone Line Hours are Monday - Friday 10am - 7pm
During Peak Season, we have a high volume of calls, If you are unable to reach us via the phone please leave a message and a customer service representative will return your call at our earliest convenience. We highly encourage customers to take advantage of our Real-Time 24/7 Online Reservation System to ensure you are able to reserve the items you are interested in, in a timely manner. All items are subject to availability and are first come, first serve basis. We DO NOT, under any circumstances, hold items without a down payment! From our website you are able to view pricing information, including delivery fees by selecting the "Add to Cart" button. You can also view additional pictures and measurement info, etc. by selecting the "More Info" button. Our online reservation system is as easy as booking a hotel room or reserving a rental car! We rarely do SAME DAY RENTALS, especially on weekends, so please keep that in mind when looking to rent from us.
For weekend reservations, we recommend making your reservation by the Wednesday prior to ensure we can fit you in our delivery schedule!
*New Credit/Debit Policy: The Credit/Debit card used for payment must match name listed on the contract. The person listed on the contract must be present at the time of delivery along with Credit Card/ Debit Card used to reserve and Photo I.D. at the time of delivery. If this will be an issue for you, you can always come by our office (during office hours) to reserve and pay cash or to present Photo I.D. prior to delivery date! If you use a Credit/Debit card at any point, this policy will apply.
Unlike some companies we DO NOT charge by the hour! Our Inflatable Rentals are for the Day! You may also choose to keep your unit Overnight, free of Charge by selecting the "Overnight" button during the checkout process. (This does not apply to our Self Customer Pick-Up Items) Prices are not pro-rated for shorter rental periods.
Some holidays and holiday weekends will incur a holiday charge.
Some holidays and holiday weekends will incur a holiday charge.
We recommend you make your reservations as soon as you know the date, time and location of your event. It is first come, first serve! Although we can occasionally do events with same day notice, we highly recommend a reservation is made in advance, Due to the scheduling/routing nature of our business we may or may not be able to work last minute requests into our delivery schedule.
You will have the option to pay in full or to pay a non-refundable down payment. If you choose to pay the non-refundable down payment amount the remaining balance will be due on the day of the event at the time of setup. If you choose to pay in full ahead of time, we do not issue refunds; however you may reschedule. We accept company check, cash, debit, and credit. You can book your party rental online or you may come by our office location at 334 Broad Street Sumter, SC 29150. We prefer for all payments to be made online or in-person to ensure card security and also to ensure terms and conditions have been read and marked as understood.
We will deliver to surrounding areas for a small delivery fee, which is based on mileage and distance from our warehouse location. Call us at (803) 778-9999 for coverage areas and delivery fees. (Excluding our customer self pick up items)
In accordance with state/local laws, we charge sales tax on all rentals. If your organization is recognized as a tax-exempt organization by the State of South Carolina, Bouncer World, LLC., must receive a copy of your tax exemption certificate forty-eight (48) hours prior to your event or we must collect sales tax in accordance with state/local laws.
Bouncer World, LLC is insured for our joint protection. We can add any organization or commercial property to our insurance policy for an additional charge. Insurance certificates are generally received within one day of request, but can take up to 10 business days. The sooner this request is done, the better! This is a non-refundable fee!
Absolutely! As long as all the rules outlined in the operator safety acknowledgment form are followed, and the unit is supervised at all times, they are very safe. We will request your signature on this form and give you a copy on the day of the delivery. We securely stake the base of all inflatable’s into the ground. Grass surface is preferred for set up.
A responsible adult must be assigned to supervise all activity in and around the inflatable unit while it is in use. The adult must know and enforce all safety rules. The renter is responsible for the safety of all participants and the care of the equipment. The renter must sign liability waiver.
If needed, a 50ft extension cord will be included with your inflatable bouncer at no additional charge. If your event takes place, in an area where an electrical outlet is unavailable, you can rent a generator by going to our "Party Extras" category page. If a generator is needed, we will need to know this at the time of booking.
We require at least 7 day notice for all cancellations, other than inclement weather conditions. If you cancel at least 7 days before your reservation date, any payment paid will be applied to future date. Any payment paid towards your rental will be forfeited for cancellations done less than 7 days of your reservation date.
You must cancel up to 24 hours of your event date due to inclement weather, If you cancel up to 24 hours you will have one year from the date of your event to reschedule, all payments will be applied to the future date. Reschedules can not be used on any federal holiday or federal holiday weekend unless your original reservation was on a federal holiday or holiday weekend. Bouncer World, LLC reserves the right to cancel delivery on short notice if it is determined that weather will be a factor in the safety of the participants or harmful to the equipment in any way.
Our party rental equipment has always been thoroughly sprayed and wiped-down with CDC approved antibacterial chemicals, but we are also taking extra precautions to be ready for all your entertainment needs. Some of the chemicals that we use to rigorously clean our equipment are Bleach, Lysol, OdoBan, and more! Your safety and the safety of our staff is most certainly a #1 priority.
Yes! Bouncer World, LLC will deliver to a park. There is a $75 charge for park setups. You would need to select park under the "event type" when checking out online. If you do not choose this option we will make the necessary changes to your order and you will be responsible for the balance.
Most parks do require they be listed as an additional insured, including the CITY of Sumter. Most parks will require an additional insured certificate prior to event date. The administrative fee for our staff to process this request is $75. Insurance certificates are generally received within one day of request, but can take up to 10 business days. The sooner this request is done, the better!
Most parks also require you register with them, that is separate from us and is the responsibility of the renter. No refunds or credits will be issued if we set up and then you are asked by park officials to shut it down.
Please keep in mind electricity and water connection is the responsibility of the renter. Keep in mind all parks may not have power and will require the rental of a generator. If you provide your own generator, we require at least a 3500 watt generator to power up to two inflatables, the more inflatables you have the more generator watts will be needed. Please call the office if unsure how much generator wattage is needed to power your rental equipment.
Most parks do require they be listed as an additional insured, including the CITY of Sumter. Most parks will require an additional insured certificate prior to event date. The administrative fee for our staff to process this request is $75. Insurance certificates are generally received within one day of request, but can take up to 10 business days. The sooner this request is done, the better!
Most parks also require you register with them, that is separate from us and is the responsibility of the renter. No refunds or credits will be issued if we set up and then you are asked by park officials to shut it down.
Please keep in mind electricity and water connection is the responsibility of the renter. Keep in mind all parks may not have power and will require the rental of a generator. If you provide your own generator, we require at least a 3500 watt generator to power up to two inflatables, the more inflatables you have the more generator watts will be needed. Please call the office if unsure how much generator wattage is needed to power your rental equipment.
Yes! All of our units are able to be set up indoors, space permitting. We can set up inside gymnasiums, event halls, and any other space with a ceiling height of at least 15 feet tall.
Yes! At the end of the checkout process, but before the payment screen, you will be able to view our contract. A signature by the renter is required in order to proceed. You may also view your contract by clicking the "Click here to view contract" link in your confirmation email, from there you can print and save.
We prefer to setup our inflatables up on grass. Grass is the safest option to ensure we are able to stake and tie down the inflatable in accordance with ASTM standards. We can also setup on dirt, asphalt, and concrete. We will use sandbags and tie downs to aid in the weighing down of the inflatable. Additional charges may apply for some of these surface setup options. Please specify your setup surface when checking out. We cannot and will not setup on any rock or gravel of any kind, the constant rubbing will wear through the vinyl.
All rentals are cleaned and disinfected after every use. Your rental will arrive clean, sanitized and ready for fun. We often rotate our inventory to ensure we have equipment that we can be proud of.
We commonly use large stakes to stake down our inflatable and tent equipment. Inflatable stakes range in size and start at 18" and taller. Tent stakes range in size and start at 36" and taller. All underground utilities and/or sprinkler systems need to be marked before an inflatable and/or tent is installed. The state of South Carolina requires a call to 811, which is the national call before you dig hotline, to request your property be marked for underground facility lines. We will not be responsible for any underground lines and/or sprinkler systems that is not marked or marked incorrectly.
Bouncer World offers the flexibility you need for renting! In addition to offering a delivery service, customers may also pick up certain items from our warehouse. Customer pick up days are Monday, Wednesday, and Fridays with a confirmed (paid) reservation. At this time, we allow for certain tables, chairs, event decor, and concession equipment to be picked up. A couple benefits to picking up yourself are you save on any delivery costs and you receive longer rental times!
Please Note: Be sure to bring the appropriate sized vehicle to accommodate your rental items. Depending on how many and how large your rental items are, they possibly can fit in your trunk, however; we highly encourge a SUV (with 3rd seat layed flat), TRUCK, TRAILER. Please be sure the bed of the truck or trailer is free from any debris/trash, etc. We will NOT load equipment into a bed full of stuff.
Also be sure to bring straps or other equipment to guarantee your rental items are secured and safely transported. We will NOT load equipment without the proper tie downs to secure the items. This is for your safety and for the safety of others on the road!
Please Note: Be sure to bring the appropriate sized vehicle to accommodate your rental items. Depending on how many and how large your rental items are, they possibly can fit in your trunk, however; we highly encourge a SUV (with 3rd seat layed flat), TRUCK, TRAILER. Please be sure the bed of the truck or trailer is free from any debris/trash, etc. We will NOT load equipment into a bed full of stuff.
Also be sure to bring straps or other equipment to guarantee your rental items are secured and safely transported. We will NOT load equipment without the proper tie downs to secure the items. This is for your safety and for the safety of others on the road!
